Collaboration Solutions

Collaboration Anytime, Anywhere

Simplify business processes that depend on human interaction. Unified Communications solutions help close the productivity gap created by globalization.

By using UC and the intelligence network for collaboration, your organization can move with greater efficiently. Employees, business partners, and customers can connect in real time and conduct business while reducing wasted time waiting on a response.

Unified Communications combine all forms of business communications into a single, unified solution for powerful new ways to:

• Collaborate across companies and work spaces: Secure unified communications help coworkers, partners, vendors, and customers collaborate using any combination of clients, applications, and devices.
• Accelerate decision making and customer service cycles: Unified communications improve productivity and help connect employees and customers with the information and expertise they need in real time.
• Innovate across the value chain: Unified communications capabilities embedded into work flows and business applications can transform business processes and increase customer satisfaction.
• Integrate applications: Unified Communications integrated with other applications allow workers to collaborate in real time using their favorite tools and software.

IP Telephony

Run voice, data, and video communications over a single, converged network with call-processing software, telephones, and endpoint devices.

Featured solutions include:

• Unified IP Phones
• Unified Communications/Call Server Manager
• Unified Communications Sip server

Unified Communications Applications

Integrate work-space applications to collaborate more effectively anytime, anywhere, and on any device.

Featured solutions include:

• Mobile Solutions for Unified Communications
• Voice and Unified Messaging solutions
• Unified Presence Server

Contact Centers

Improve contact center capabilities with skills-based contact routing, voice self-service, computer telephony integration, and multichannel contact management.

Featured solutions include:

• Unified Contact Center Enterprise
• Unified Customer ACD
• Unified Intelligence Applications

Communications Infrastructure

Optimize collaboration with routing, switching, and other infrastructure products: voice gateways, switches with inline power, and voice servers for media-processing software.

Featured products and solutions include:

• Media Convergence Servers
• Enterprise Intelligent Services Router
• Gateways
• Network Security Appliances

MS- Exchange

For most businesses today, e-mail is the mission-critical communications tool that allows their people to produce the best results. This greater reliance on e-mail has increased the number of messages sent and received, the variety of work getting done, and even the speed of business itself. Amid this change, employee expectations have also evolved. Today, employees look for rich, efficient access—to e-mail, calendars, attachments, contacts, and more—no matter where they are or what type of device they are using.

For IT professionals, delivering a messaging system that addresses these needs must be balanced against other requirements such as security and cost. Enterprise security requirements have become more complex as the demand and use for e-mail has increased. Today, IT departments must contend with e-mail security threats that are wide ranging: continually evolving spam and viruses, noncompliance risks, the vulnerability of e-mail to interception and tampering, in addition to the potential harmful effects of natural and man-made disasters.

While security is clearly a priority, IT is ever cognizant of the need to manage cost. Time, money, and resource constraints are a fact of life as IT is made accountable to do more with less. As a result, IT professionals look for a messaging system that addresses both enterprise and employee needs while also being cost-effective to deploy and manage.
Microsoft Exchange Server 2007 has been designed specifically to meet these challenges and address the needs of the different groups who have a stake in the messaging system. The new capabilities of Microsoft Exchange Server 2007 deliver the advanced protection your company demands, the anywhere access your people want, and the operational efficiency you, in IT, need.

Exchange Server 2007 SP1

Exchange Server 2007 SP1 has been designed specifically to meet IT and end user challenges, and to address the needs of the different groups who have a stake in the messaging system. The capabilities of Exchange Server 2007 SP1 deliver the advanced protection your company demands, the anywhere access your people want, and the operational efficiency you, in IT, need.